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Founded by Douglas Crowe, Crowe Consulting Inc. is a management consulting firm that specializes in internet retail operations with a consulting focus in business, distribution, freight, telemarketing, outsourcing and other fundamental and cost operations management.

Specialties

  • Business Planning – Work with Ownership or Senior Management Team to develop long and short-term operational strategies, organizational structures and operating P&L’s.
  • Distribution, Warehousing, Transportation – Improve processes to cut costs, inventory losses, staffing needs, and delivery times related to product movement from the manufacturer to the recipient including reverse logistics management.
  • Operational facility moves and Space use — Coordinate moves from point a to point B. Space layouts,  racking needs, space planning, and recommend uses of existing space.
  • Freight Management Services – Provide freight negotiating, routing, bill paying, auditing and vendor compliance for domestic truckload, LTL, parcel receipts and shipments via all carriers.
  • Call Center Sales Strategy – Provide call management strategies to maximize sales through up sell, add ons and outbound calling while providing high levels of customer care and controllable cost.
  • Outsourcing, Offshoring Strategy – Develop and ease the outsourcing of call center activities domestically or internationally.  Provide project management from site selection through implementation and performance monitoring.

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