Founded by Douglas Crowe, Crowe Consulting Inc. is a management consulting firm that specializes in internet retail operations with a consulting focus in business, distribution, freight, telemarketing, outsourcing and other fundamental and cost operations management.
- Business Planning – Work with Ownership or Senior Management Team to develop long and short-term operational strategies, organizational structures and operating P&L’s.
- Distribution, Warehousing, Transportation – Improve processes to cut costs, inventory losses, staffing needs, and delivery times related to product movement from the manufacturer to the recipient including reverse logistics management.
- Operational facility moves and Space use — Coordinate moves from point a to point B. Space layouts, racking needs, space planning, and recommend uses of existing space.
- Freight Management Services – Provide freight negotiating, routing, bill paying, auditing and vendor compliance for domestic truckload, LTL, parcel receipts and shipments via all carriers.
- Call Center Sales Strategy – Provide call management strategies to maximize sales through up sell, add ons and outbound calling while providing high levels of customer care and controllable cost.
- Outsourcing, Offshoring Strategy – Develop and ease the outsourcing of call center activities domestically or internationally. Provide project management from site selection through implementation and performance monitoring.